After 20 years of working, the last nine of them with the same major corporation, I wanted to try something new. I went with a smaller firm whose president hired me to build a new division. However, the promised staffing support isn’t coming through, and I’m having a hard time adjusting to the “seat of the pants” decision-making. Any advice would be appreciated. — Robert

J.T.: It’s common, among individuals who have achieved solid success but then find themselves bored and restless, to seek inspiration in a new job. It’s so common that it has a name: “mid-career crisis.” Often, the new jobs end up being duds. Why? Research shows that after a long, successful tenure with one company, integrating into a new company’s culture becomes difficult. How long is a “long” tenure? Seven years.

Dale: So, you can go back to the familiar environment, and the familiar boredom, or you can master the new culture. What I’m about to say will seem like a digression, but hang in there with me. Look at that phrase you used about the new company’s

decision-making — the full expression is “flying by the seat of my pants.” That’s pilot jargon for flying a plane by “feel” rather than by instruments — after all, most of the pilot’s contact with the plane comes through the seat. And that expression is apt for explaining the difference in management styles. Most high-level corporate executives spend their time with mid-level executives, going over reports. The head of a small company spends lots of time with suppliers, customers and salespeople. Thus, one flies by instruments, the other by feel. You’re used to persuading management to your view by offering up data and facts. That doesn’t work with someone who doesn’t want to look at the instruments. You need to learn how to persuade with more than data, adding the emotional component, which means adding stories and examples. (Call them “case studies” if you want to dress them up.) You’re not presenting numbers; you’re selling ideas, and that includes figuring out how the customer/boss buys.

J.T.: You can turn your analytical skills to figuring out the new culture. Those professionals who feel satisfied and inspired throughout their careers view themselves as students in an unending “working education.” The moment we stop looking for new ways of doing things is the moment we start holding ourselves back professionally.

Dale: If you assume that your new firm does things wrong, then you’ll never fit in. But if you simply tell yourself that the new culture is different and you’re going to figure it out and thrive, you will.